Privacy Policy
Effective Date: June 2026
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The Florentine Restaurant (“The Florentine,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, mobile applications, online ordering services, loyalty and rewards programs, email and SMS marketing programs, push notifications, gift card services, catering inquiry forms, employment inquiry forms, and other online or digital services we operate or use in connection with our business (collectively, the “Online Services”).
By using our Online Services, you acknowledge this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Online Services.
1. Information We Collect
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We may collect information that you provide directly to us, including:
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• Name
• Email address
• Phone number
• Mailing address
• Delivery address
• Order information
• Loyalty or rewards account information
• Gift card information
• Username and password, where applicable
• Catering, event, employment, or general inquiry information
• Customer service messages or other information you submit through forms or communications
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We may also collect information automatically when you use our Online Services, including:
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• IP address
• Browser type
• Device type
• Operating system
• Mobile device identifiers
• App usage information
• Website interaction data
• Referring websites or links
• Pages viewed
• Time spent on pages
• Analytics and advertising interaction data
• Approximate location information based on device, browser, or IP address
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If you use a mobile application or location-enabled service, we may collect precise location information only when you grant permission through your device settings.
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Payment information may be collected and processed by third-party payment providers. The Florentine Restaurant does not knowingly store full credit card numbers on its own systems.
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2. How We Collect Information
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We may collect information:
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• Directly from you when you place an order, create an account, join rewards, buy a gift card, submit a form, make an inquiry, or contact us
• Automatically through cookies, pixels, analytics tools, app technologies, and similar tracking technologies
• From third-party partners and platforms you choose to use or interact with
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Third-party partners and platforms may include, but are not limited to:
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• Toast
• DoorDash
• Uber Eats
• Grubhub
• ezCater
• Google Analytics
• Google Business Profile
• Meta/Facebook
• Instagram
• Apple App Store
• Google Play Store
• Email, SMS, loyalty, payment, delivery, hosting, advertising, and analytics providers
3. How We Use Information
We may use information to:
• Process online, mobile, delivery, pickup, catering, gift card, and in-store orders
• Provide order confirmations, receipts, updates, and customer support
• Facilitate loyalty, rewards, promotions, discounts, and app-only offers
• Manage mobile app functionality, account access, and push notifications
• Send email, SMS, and promotional communications when you have opted in or where permitted
• Respond to questions, catering inquiries, employment inquiries, and customer service requests
• Improve our website, app, ordering experience, menu offerings, operations, and customer experience
• Analyze purchasing behavior, engagement, marketing effectiveness, and business performance
• Personalize offers, advertising, and communications
• Prevent fraud, misuse, abuse, unauthorized access, and security incidents
• Comply with legal obligations and enforce our rights
We may use aggregated, anonymized, or de-identified information for analytics, reporting, operational improvement, marketing, and business planning.
4. Marketing Communications
If you opt into marketing communications, we may send you:
• Promotional emails
• SMS/text messages
• Push notifications
• Rewards updates
• New menu announcements
• Event notifications
• Limited-time offers
• App-only offers
You may opt out of promotional communications at any time by:
• Clicking the unsubscribe link in emails
• Replying STOP to SMS/text messages
• Adjusting push notification permissions in your device settings
• Contacting us directly
Even if you opt out of promotional communications, we may still send transactional or service-related messages related to orders, account activity, rewards administration, customer service, legal notices, or other non-promotional matters.
5. SMS Terms
By opting into SMS/text communications from The Florentine Restaurant, you agree to receive recurring automated promotional and personalized marketing text messages at the mobile phone number provided.
Messages may include promotions, offers, rewards updates, event notices, order-related communications, and menu announcements.
Consent to receive SMS/text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.
To opt out, reply STOP to any message. For help, reply HELP or contact us at connect@theflorentinerestaurant.com.
Mobile carriers are not liable for delayed or undelivered messages.
6. Push Notifications
If you enable push notifications through our mobile app, we may send app notifications related to orders, rewards, offers, events, updates, and other restaurant communications.
You can manage or disable push notifications through your device settings.
7. Sharing of Information
We do not sell or rent your personal information to third parties for money.
We may share information with trusted service providers and business partners that help us operate our restaurant and Online Services, including providers that support:
• Online ordering
• Mobile app functionality
• Payment processing
• Loyalty and rewards programs
• Gift cards
• Delivery services
• Email and SMS communications
• Push notifications
• Website and app hosting
• Analytics and reporting
• Advertising and marketing
• Customer support
• Security and fraud prevention
These providers may include Toast, delivery platforms, payment processors, app providers, analytics platforms, marketing platforms, social media platforms, hosting providers, and other technology partners.
Toast may process customer, order, loyalty, payment, and transaction information in connection with ordering, app, loyalty, and restaurant technology services. Toast’s privacy policy is available at:
https://pos.toasttab.com/privacy
We may also disclose information:
• To comply with laws, regulations, court orders, subpoenas, or legal requests
• To cooperate with law enforcement or government authorities when required or appropriate
• To protect our rights, customers, employees, operations, property, or safety
• To investigate fraud, abuse, misuse, security issues, or violations of our terms
• In connection with a merger, acquisition, restructuring, financing, sale of assets, or business transfer
8. Cookies and Tracking Technologies
Our Online Services may use cookies, pixels, web beacons, software development kits, analytics tools, and similar technologies to:
• Maintain website and app functionality
• Recognize browsers and devices
• Improve user experience
• Analyze traffic and usage
• Measure marketing performance
• Personalize content, advertising, and promotions
• Understand customer engagement
Cookies are small files stored on your device that help websites recognize your browser or remember certain information.
You may adjust your browser settings to manage or disable cookies. Some features of the Online Services may not work properly if cookies are disabled.
Some browsers offer “Do Not Track” signals or similar privacy controls. Our Online Services may not respond to all such signals. You may also manage certain advertising preferences through tools such as:
https://www.aboutads.info/choices
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9. Third-Party Platforms and Links
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Our Online Services may link to or integrate with third-party websites, mobile applications, ordering platforms, delivery platforms, payment processors, social media services, app stores, analytics providers, and advertising networks.
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These third-party services operate independently and have their own terms and privacy policies. We are not responsible for the privacy practices, security, content, or operation of third-party services.
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10. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to help protect personal information.
These measures may include:
• HTTPS website encryption
• Secure payment processing through third-party providers
• Encrypted data transmission where appropriate
• Restricted administrative access
• Password-protected systems
• Secure third-party hosting and infrastructure
• Internal access controls
However, no method of electronic transmission, processing, or storage is completely secure. We cannot guarantee absolute security.
11. Data Retention
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We retain personal information for as long as reasonably necessary to:
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• Provide the Online Services
• Fulfill orders and customer requests
• Maintain business and operational records
• Administer rewards, accounts, offers, and communications
• Comply with legal, tax, accounting, and reporting obligations
• Resolve disputes
• Enforce agreements
• Protect our rights and operations
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Retention periods may vary based on the type of information, the purpose for collection, operational needs, and applicable legal requirements.
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12. Children’s Privacy
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Our Online Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
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If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete that information.
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13. Your Privacy Choices and Rights
Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to:
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of promotional marketing communications
• Request information about how your information is collected, used, or shared
• Manage certain account, ordering, loyalty, or communication preferences
You may also manage certain information directly through Toast, rewards accounts, app settings, email preferences, SMS opt-out instructions, or device notification settings.
To submit a privacy-related request, contact us using the information in the “Contact Us” section below.
We may need to verify your identity before processing certain requests.
14. United States Operations
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The Florentine Restaurant operates primarily in Ohio, United States. Our Online Services are intended for use in the United States.
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If you access our Online Services from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your location.
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15. Changes to This Privacy Policy
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We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or technology changes.
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When updates are made, we will revise the “Effective Date” at the top of this page. Continued use of the Online Services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.
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16. Terms of Service
For terms governing online ordering, pickup, delivery, payments, rewards, offers, gift cards, promotions, and use of our website and mobile applications, please review our Terms of Service at:
https://www.theflorentinerestaurant.com/terms
17. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:
The Florentine Restaurant
Email: connect@theflorentinerestaurant.com
Website: https://www.theflorentinerestaurant.com